FAQ

Each property can normally be put on hold for 48 hours before you must pay your deposit. To put a property on hold, you follow the reservations process.

To secure your booking, you pay on line following the instructions given.

If you do not pay your deposit within the 48 hour period,  you will automatically receive an e-mail confirming it is no longer on hold.

Sometimes we will extend the period to up to 4 days when a property can be on hold, in these cases, you will have 4 days to pay the deposit and if you don't pay within 4 days, you will not receive the automated confirming that the booking has been cancelled, for 4 days.

You can make the booking through our online booking system. You select the dates you want to book, our system will show you the price, you then press the button to reserve, you are asked for the minimum amount of information and your reservation is then on hold for 48 hours before you need to pay your deposit.

To pay the deposit, you can either do this when you are making the booking on line, or you can either log into your account or you can pay using the link you are sent when you initially make the reservation.

Alternatively you can call us and we can re-enter your information for you.

When you initially make a reservation you will be sent an e-mail with a link to pay on line. You will also be sent details of how to log into your account. You can pay by any of the following:

  • paying on line when you first book.
  • logging into your account and paying.
  • clicking on the link you are sent when you make your reservation
  • ..or you can call us and give us your card number over the phone.

We take Visa and MasterCard, you can also pay with AMEX by choosing the Paypal gateway.

We have two payment 'gateways' - one with PayPal and one with our bank Credit Agricole ( one of the largest banks in France). Our preferred method is Credit Agricole. If you prefer to pay with PayPal, you don't need a PayPal account and you can see the exchange rate there and then.

A deposit of 30% is payable within 2 days of the reservation being made.

 

If you do not pay your deposit within a defined period, our system will automatically cancel the reservation and you will get e-mail confirmation of this.

If you want to hold onto these dates, and no-one else has booked them, you can either re-enter the booking yourself or contact the office and we will do it for you.

Les Gets is around an hour's drive, in good traffic and road conditions, from Geneva airport. From Geneva airport you can either take a transfer ( which we sell) or hire a car.

You will be sent detailed directions to the chalet you have booked, around two weeks before you are due to arrive.

 

There are two ways you can hire ski equipment:

you can go to one of the shops in the village, we have agreements for our clients to have discount with those listed on this page.

Alternately, you can have equipment fitted/delivered to your chalet, this can be arranged for a time suitable for you. Details.

Duvets and pillows are provided.

There is an additional charge for a full linen pack, this includes: sheets and duvet covers, pillow cases, bath and hand towels, bath mat and tea towels. We include bed making in the price for the linen pack.

Hair dryers are not supplied

Every property has a supply of rinse aid and salt,washing up liquid, general cleaner, toilet cleaner, oven cleaner and glass cleaner.  We also provide you with a few dish washer tablets, two toilet rolls and a cloth to get you started.  No food items are supplied at all.

We do not provide these, but there are many shops in the village that lend them to you if you buy your cheese/meats from them.

There is a two tier cleaning system:

  • · The Standard Clean - Included in the rental is a ‘basic cleaning fee’ for us to come round after you have left the chalet clean. Our cleaning team will then go through the chalet to ensure it is clean to our high standards and ready for the next guests
  • · The Full End Clean - You can walk out of your chalet having done no cleaning – we then charge extra. We call this a full end clean (but we do ask you to strip the beds if you have used our linen and also take the rubbish to the bins).

What you need to do if you ask for the ‘Basic Clean’:

If you opt for the ‘basic’ cleaning, you are expected to carry out the following tasks:

  • If you have hired bed linen and towels from us, please leave them in a pile inside your accommodation by your front door. (Please do not remove the mattress covers and pillow protectors)
  • Empty the fridge. (We will happily accept any food which you are unable to take with you!)
  • Wipe the kitchen worktops and sink
  • Load the dishwasher and set it off - we appreciate that the programme may not finish before you leave, but if it does, please put everything away.
  • Sweep or hoover the floors
  • Empty all the rubbish bins and take the rubbish bags out to the rubbish bins.
  • clear up any spillages
  • leave bathrooms reasonably clean
  • Replace everything where you found it

If you would like a full end clean and have not booked one before you come on your holiday, please contact Chalets1066, at least 3 days notice is needed before your leaving day to book this ( and this is subject to availability of staff).

If you have an emergency with your property (eg. Burst pipe) we have a 24 hour emergency number you can call and we will try and resolve the issue for your as soon as possible. We live in Les Gets and we have staff the village, so are able to come out to deal with an emergency as quickly as possible.

Check in is 16:00 hrs and check out is 10:00 hrs.

If you want to arrive early on your arrival day and/or leave later on your departure day, you can come to Chalet Hastings, where we have our office, leave your bags with us and go out for the day.

Many customers have their ski equipment delivered to Chalet Hastings and also their ski passes, this way you can arrive early and go straight out skiing/enjoying the village and return later in the day and then go straight to your accommodation when it is ready.

Please note, if you do not have your own transport,  you need to arrange the transfer of your bags in advance with Ski Transfers.

You will get an e-mail from us, around one or two weeks before your holiday, with directions.

We will ask you to call us approximatley 30 minutes before you are due to arrive and will will try to have someone meet you at your chalet.

On busy days, and when the snow is deep, it may not be possible for us to meet you at the chalet at the time of your arrival, in these cases, we will give you a code  to gain access to the accommodation and will arrange to meet you as soon as possible to show you around the chalet. If you arrive late in the evening, we may decide it is best to meet you the following morning.

No problem, we can give you the code to your property  and call to see you the following morning at a pre-arranged time.